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TRISHA ARORA

SENIOR PRODUCT MANAGER

About

01 about

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Trisha Arora is a strategic product manager and leader who focuses on consumer acquisition, retention, and growth. She operates at the intersection between user experience and technology to align solutions with business goals and deliver them at speed and scale. Throughout her career, Trisha has led both consumer-facing and backend product workstreams, emphasizing customer experience, loyalty, and lifetime value.

Experience

02 experience

Senior Product Manager // Lantern                                                                Oct 2021 - Jan 2023

Boston, MA/Remote

  • Led Lantern’s end-to-end consumer funnel for both Web and iOS roadmaps, driving $5M in revenue for 2022

  • Identified targeted opportunities based on key business drivers and OKRs to devise product ideas aligned with strategic objectives by following the “Create, Test, Learn, Iterate” philosophy

  • Managed a pod of 5 FE, BE, and iOS engineers and UX/UI designers to develop features from inception to implementation

  • Launched the iOS app resulting in 500 downloads in 3 months

  • Built out geo-located pages with localized content, driving a 35% increase in organic search channel growth

  • Initiated a new customer journey with the Discovery Guide quiz to help consumers find products tailored to their needs and to use the data to develop a personalized recommendation engine, demystifying and destigmatizing the product

  • Developed a narrative-driven Homepage with a componentized design to enable Marketing to own the new customer-related KPIs and content

  • Updated the customer journey by recreating the gateway landing page for Lantern users via product shelves and educational content based on consumer behavior data, resulting in a 5% increase in product view rate in 1 month

  • Maintained open lines of communication across departments (Engineering, Creative, Analytics, Marketing, Brand, and Operations) to deliver tangible outcomes, align business goals with day-to-day operations, increase knowledge transfer, and encourage skill growth for maximum efficiency

Manager, Digital Product Management // Digitas                                       Feb 2018 - Oct 2021

Boston, MA

  • Led product feature and roadmap development for Fortune 500 eCommerce CPG and Financial clients (Goodyear, Koala - Australia, Bank of America) in a mobile-first and B2C environment

  • Spearheaded prioritization and backlog management while making appropriate high-judgment trade-offs between features and speed-to-launch and managed several development teams ranging from 7 to 33 developers

  • Transformed client Agile/Scrum processes and directed product and technical strategy for design, front-end, content management, back-end, eCommerce, API Gateway, and CI/CD pipeline swimlanes

  • Piloted vendor evaluation, recommendation, and implementation requirements for a Machine Learning NLP Enterprise Search platform to synthesize internal data insights and guide marketing strategy

  • Launched an eCommerce digital experience integrated within a traditional retail market from 0 to 1 for a 2020 Effie Award-Winning project in both Brand Experience and Category/Aisle Evolution

Business Systems Analyst II // Epsilon                                                         July 2016 - Feb 2018

Boston, MA

  • Implemented HCP CRM campaigns for 8+ pharmaceutical brands on a large-scale multichannel marketing database solution

  • Utilized A/B testing strategies and analyzed campaign response rates to recommend the best campaign and mailing strategies

Software Engineering Intern // NGP VAN                                                        June 2015 - Aug 2015

Washington D.C.

  • Worked as a Full Stack Software Engineer doing both front-end and back-end development

  • Developed email web application product features in C#, AngularJS, Javascript, and HTML5/CSS on Microsoft Visual Studio with an Agile/Scrum team

Skills

03 skills

Product: Product Strategy, New Product Rollout, Roadmap Planning, Customer Journey Mapping, User Experience, Consumer Products, e-Commerce, RICE Prioritization Framework

 

Data Analysis: SQL, Snowflake, A/B Testing, Customer Segmentation, User Behavior Targeting, and Traffic Analysis

 

Technical: Technical Solution Design, API Documentation, Agile/Scrum, Jira, XML, HTML5/CSS
 

Certified Expert: Adobe Campaign Business Practitioner

Education

04 education

Wesleyan University

B.A. Computer Science and Mathematics

2012-2016

Middletown, CT


Courses: Data Science, Probability, Design of Programming Languages, Software Engineering, Artificial Intelligence

Product Management Certification

General Assembly, Boston, MA, Fall 2019

Contact

04 contact

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